Terms of Service Agreement

These Terms of Service (hereinafter "Terms," "Agreement," or "Terms of Service") constitute a legally binding agreement between you (hereinafter "Customer," "User," "you," or "your") and ECP Coin Laundry (hereinafter "Company," "we," "us," or "our"), a laundromat service provider operating facilities located at 502 E Live Oak Avenue, Arcadia, California 91006 and 4851 Peck Road, El Monte, California 91732 (collectively, "Facilities" or "Premises").

By entering, accessing, or utilizing any of our Facilities, services, equipment, or website (collectively, "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as all applicable federal, state, and local laws, ordinances, and regulations. Your continued use of our Services constitutes ongoing acceptance of these Terms and any subsequent modifications thereto.

IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY, YOU ARE EXPRESSLY PROHIBITED FROM ACCESSING OR USING OUR SERVICES AND MUST IMMEDIATELY DISCONTINUE ALL USE AND EXIT OUR PREMISES.

2.1 Operating Hours and Access

Our Facilities operate during the hours of 6:00 AM to 10:00 PM Pacific Time, seven (7) days per week, including holidays, subject to modification at our sole discretion. All washing cycles must be initiated no later than 9:00 PM Pacific Time. The Company reserves the absolute right to modify, suspend, or terminate operating hours at any time without prior notice or liability. Customers found on the Premises outside of posted operating hours may be subject to trespass charges and prosecution to the fullest extent permitted by law.

2.2 Customer Obligations and Responsibilities

As a condition of using our Services, you hereby agree to and shall be solely responsible for the following:

• Maintaining continuous supervision and custody of all personal property, laundry items, and belongings while on the Premises. The Company shall bear no responsibility for unattended items;
• Promptly removing all laundry items from washing machines and dryers immediately upon completion of cycles to ensure availability of equipment for other customers;
• Operating all equipment strictly in accordance with posted instructions, manufacturer specifications, and capacity limitations clearly displayed on each machine;
• Immediately reporting any equipment malfunction, damage, or safety concern to Company personnel or management;
• Conducting yourself in a lawful, respectful, and courteous manner toward other customers, Company employees, and Company property at all times;
• Ensuring that all minors under the age of twelve (12) years are accompanied by and supervised by a responsible adult aged eighteen (18) years or older at all times while on the Premises;
• Complying with all posted rules, regulations, signage, and instructions provided by Company personnel.

2.3 Strictly Prohibited Items and Activities

The following items are expressly and strictly prohibited from being processed, washed, dried, or otherwise handled using Company equipment under any circumstances:

• Any items contaminated with, exposed to, or containing flammable, combustible, or explosive substances, including but not limited to gasoline, kerosene, diesel fuel, motor oil, paint, paint thinner, solvents, or any petroleum-based products;
• Any items contaminated with, exposed to, or containing hazardous materials, toxic substances, chemicals, biohazards, infectious materials, or any substances regulated under federal, state, or local hazardous materials laws;
• Pet bedding, animal blankets, or any items heavily soiled with animal waste, urine, feces, or other biological contaminants that pose health or sanitation risks;
• Any items that, in the sole judgment of Company management, may cause damage to equipment, pose safety or health risks to customers or employees, or violate applicable laws or regulations.

Violation of these prohibitions may result in immediate termination of service privileges, liability for equipment damage or repair costs, and potential legal action. The Company reserves the right to refuse service to any customer who violates these prohibitions.

3.1 Accepted Payment Methods

The Company accepts payment via United States currency coins and, at select locations, through the PayRange mobile payment application. Payment method availability varies by location and is subject to change without notice. All transactions are final at the time of payment.

3.2 No Refund Policy

ALL SALES ARE FINAL. Except as expressly provided in Section 3.3 below, the Company does not provide refunds, credits, or compensation under any circumstances, including but not limited to customer dissatisfaction, change of mind, improper machine selection, user error, or failure to follow operating instructions.

3.3 Equipment Malfunction Exception

In the sole event of a verified equipment malfunction that prevents the completion of a paid service, customers may be eligible for a refund or credit at the Company's sole and absolute discretion. To request consideration for a refund or credit, the customer must:

• Report the alleged malfunction immediately to Company management or personnel while still on the Premises;
• Provide the specific machine number and description of the malfunction;
• Allow Company personnel to inspect and verify the malfunction before leaving the Premises;
• Provide proof of payment if requested.

Refunds or credits, if granted, shall be issued solely at the discretion of Company management following verification of the malfunction. The Company reserves the right to deny any refund request for any reason. Refunds, if approved, will be limited to the amount paid for the specific malfunctioning service and will not include consequential damages or additional compensation.

4.1 Disclaimer of Liability for Personal Property

THE COMPANY EXPRESSLY DISCLAIMS ALL LIABILITY AND SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS, THEFT, DAMAGE, OR DESTRUCTION OF PERSONAL PROPERTY, INCLUDING BUT NOT LIMITED TO:

• Loss, theft, or damage to clothing, laundry items, personal belongings, valuables, or any other property left unattended or unsupervised on the Premises, regardless of duration;
• Damage to clothing, fabrics, or items resulting from customer misuse of equipment, failure to follow operating instructions, improper machine selection, overloading, or use of incorrect settings;
• Damage resulting from washing or drying prohibited items as specified in Section 2.3, including but not limited to items contaminated with flammable substances, hazardous materials, or excessive soiling;
• Items left in washing machines, dryers, or on the Premises after the close of business hours or for any period exceeding twenty-four (24) hours;
• Damage to items caused by inherent defects in the items themselves, including but not limited to color bleeding, shrinkage, fabric deterioration, or manufacturer defects;
• Theft or criminal activity perpetrated by third parties, including other customers, while on the Premises.

CUSTOMERS ASSUME ALL RISK OF LOSS OR DAMAGE TO PERSONAL PROPERTY. THE COMPANY STRONGLY RECOMMENDS THAT CUSTOMERS REMAIN WITH THEIR PROPERTY AT ALL TIMES AND REMOVE ALL ITEMS PROMPTLY UPON COMPLETION OF SERVICES.

4.2 Disclaimer of Liability for Personal Injury

The Company shall not be liable for any personal injury, bodily harm, or death resulting from or arising out of:

• Customer negligence, carelessness, or failure to exercise reasonable care while on the Premises or using Company equipment;
• Failure to read, understand, or follow posted safety instructions, warnings, operating procedures, or equipment guidelines;
• Misuse, abuse, or improper operation of washing machines, dryers, or other equipment;
• Intentional misconduct, horseplay, or reckless behavior by the customer or third parties;
• Pre-existing medical conditions, disabilities, or physical limitations that are aggravated or exacerbated while on the Premises;
• Criminal acts or intentional torts committed by third parties, including assault, battery, or other violent crimes.

4.3 Maximum Aggregate Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY TO ANY CUSTOMER FOR ANY AND ALL CLAIMS, DAMAGES, LOSSES, OR CAUSES OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF OUR SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CUSTOMER TO THE COMPANY FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THIRTY (30) DAY PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

4.4 Exclusion of Consequential and Indirect Damages

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF OUR SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

4.5 Abandoned Property Policy

Any items, including but not limited to clothing, laundry, personal belongings, or other property left unattended on the Premises for a period exceeding twenty-four (24) consecutive hours shall be deemed abandoned property. The Company reserves the right, at its sole discretion, to remove, dispose of, donate to charitable organizations, or otherwise handle abandoned property without any liability or obligation to the owner. The Company shall have no duty to store, safeguard, or attempt to locate the owner of abandoned property. By using our Services, you expressly waive any and all claims related to abandoned property.

4.6 Services Provided "AS IS" Without Warranty

ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS, OR THAT EQUIPMENT WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS.

5.1 Website Analytics and Tracking Technologies

Our website and digital properties utilize cookies, web beacons, pixels, local storage, and other tracking technologies to collect information about your browsing behavior, device information, and interactions with our online content. We employ third-party analytics services, including but not limited to Google Analytics, to collect, monitor, and analyze anonymous and aggregated usage data for purposes of improving user experience, optimizing website performance, and understanding customer behavior patterns.

5.2 Advertising and Marketing Data Collection

As detailed in the Mandatory Advertising Compliance Acknowledgment above, we utilize advertising platforms operated by Google LLC and Meta Platforms, Inc. to promote our Services. These platforms collect, process, and utilize data about your interactions with our website, advertisements, and Services for purposes including targeted advertising, remarketing, audience segmentation, conversion tracking, and performance measurement. By using our Services, you expressly consent to such data collection and processing as described in Section 1 above and incorporated herein by reference.

5.3 Video Surveillance and Security Monitoring

For the safety, security, and protection of our customers, employees, and property, our Facilities are equipped with video surveillance cameras that continuously record audio and visual activity throughout the Premises, including interior and exterior areas. By entering our Premises, you expressly consent to being recorded via video and audio surveillance. Recorded footage may be retained for security purposes, provided to law enforcement agencies upon request or legal compulsion, and used as evidence in legal proceedings. You have no expectation of privacy while on the Premises, except within designated restroom facilities.

5.4 Data Retention and Third-Party Sharing

Information collected through our website, advertising platforms, and surveillance systems may be retained indefinitely at our discretion and may be shared with third-party service providers, advertising partners, analytics providers, law enforcement agencies, legal counsel, and other entities as necessary to operate our business, comply with legal obligations, enforce these Terms, or protect our rights and property.

The Company reserves the absolute and unconditional right to modify, amend, supplement, or replace these Terms of Service, in whole or in part, at any time and for any reason, with or without prior notice to customers. All modifications shall become effective immediately upon posting to our website or display at our Facilities. Your continued use of our Services following any modification constitutes your binding acceptance of the modified Terms. It is your sole responsibility to review these Terms periodically for changes. If you do not agree to any modification, you must immediately cease all use of our Services.

THE COMPANY SHALL HAVE NO OBLIGATION TO PROVIDE INDIVIDUAL NOTICE OF MODIFICATIONS TO CUSTOMERS. THE MOST CURRENT VERSION OF THESE TERMS SHALL SUPERSEDE ALL PRIOR VERSIONS AND SHALL GOVERN YOUR USE OF OUR SERVICES.

7.1 Governing Law

These Terms of Service, and any disputes arising out of or related to these Terms or your use of our Services, shall be governed by, construed, and enforced in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law that would require the application of the laws of any other jurisdiction.

7.2 Exclusive Jurisdiction and Venue

You hereby irrevocably consent and submit to the exclusive personal jurisdiction and venue of the state and federal courts located in Los Angeles County, California, for any legal action, suit, or proceeding arising out of or related to these Terms or your use of our Services. You hereby waive any objection to jurisdiction or venue in such courts and agree not to assert any defense based on lack of jurisdiction, improper venue, or forum non conveniens.

7.3 Waiver of Jury Trial

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVE YOUR RIGHT TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES.

7.4 Limitation Period for Claims

Any claim, cause of action, or dispute arising out of or related to these Terms or your use of our Services must be commenced within one (1) year after the claim or cause of action accrues. Any claim not brought within this one-year limitation period shall be permanently barred.

8.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent, or if such modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and all remaining provisions shall continue in full force and effect.

8.2 No Waiver

No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

You agree to indemnify, defend, and hold harmless ECP Coin Laundry, its owners, officers, employees, agents, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your use or misuse of our Services; (b) your violation of these Terms; (c) your violation of any applicable laws, regulations, or third-party rights; (d) your negligence or willful misconduct; or (e) any damage to property or injury to persons caused by you or arising from your use of our Services. This indemnification obligation shall survive the termination of these Terms and your use of our Services.

For questions, concerns, or legal notices regarding these Terms of Service, or to exercise your data privacy rights, you may contact the Company through the following methods:

All legal notices, demands, or formal communications must be submitted in writing and delivered to either physical location during operating hours or sent via certified mail, return receipt requested. Electronic communications do not constitute formal legal notice.

These Terms of Service, together with any policies, guidelines, or amendments posted at our Facilities or on our website, constitute the entire agreement between you and ECP Coin Laundry regarding your use of our Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter.